FAQs
Q: Can I return a product I purchased from Macmerise?
We get it, sometimes things just don’t click. If your order doesn’t have you doing a happy dance, you can return it within 15 days of delivery. The catch? It needs to be unused, in its original packaging, and looking as fresh as when you first got it. Just hit us up at cs@macmerise.com or WhatsApp us at 7279999888 with your order number and reason for the return, and we’ll guide you from there.
Q: Are there any items that cannot be returned?
When it comes to our Macmerise AI customized products, what you see is exactly what you get – no takebacks. These one-of-a-kind designs are made just for you, so double-check before hitting that ‘Buy’ button. Once it’s made, it’s yours to keep.
Q: How do I return an item?
Returning an item is easy. Just reach out to our support team at cs@macmerise.com or WhatsApp us at 7279999888, and we’ll send you all the info you need to get it back to us. Just be sure to package it up securely, just like you received it.
Q: Who pays for return shipping?
If you’re returning an item just because, you’ll cover the return shipping, but we’ll refund you the shipping cost in store credit. If the product was damaged or defective when it landed on your doorstep, we’ve got you covered and will take care of the return shipping cost.
Q: How will I receive my refund?
Once we get your return and give it the once-over, we’ll issue a refund in the form of store credit to your Macmerise account. The best part? That store credit never expires, so you can use it whenever you want.
Q: Can I cancel my order and get a refund?
Absolutely! If you change your mind within 24 hours of placing your order, we’ll refund the full amount to the payment method you used. Just a heads up – it might take up to 7 days to show up in your account, depending on your bank. Note: This doesn’t apply to customized Macmerise AI orders. Once you’ve hit ‘Go,’ there’s no turning back.
Q: What if I receive a damaged or defective product?
That’s on us! If your product arrives looking less than perfect, contact us immediately at cs@macmerise.com or WhatsApp us at 7279999888. We’ll sort it out with a replacement or refund, whichever you prefer.
Q: How long does it take to process a refund?
Refunds usually take 7-10 business days to process after we receive your return. We know waiting is the worst, but we promise we try our best to make it as quick as possible.
Q: How can I contact Macmerise for support?
We’re here to help! For any questions or to kick off a return, reach out to our customer support team at cs@macmerise.com or WhatsApp us at 7279999888. We’ll make sure your Macmerise experience is nothing short of awesome.